Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our professional cleaning services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our cleaning services, including your name, contact details, property address, cleaning preferences, access instructions, and payment information. This helps us deliver efficient cleaning solutions and manage service appointments effectively.
We collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality cleaning services and includes:
- Processing cleaning bookings and scheduling appointments
- Managing cleaning requirements and service preferences
- Coordinating cleaner assignments and equipment needs
- Processing payments and managing billing
- Communicating arrival times and service updates
- Providing service confirmations and follow-up care
We handle your information responsibly, using it solely for your cleaning service requirements and essential business operations.
3. Property Information and Access Details
Your property details, including access instructions, security information, and specific cleaning requirements are stored securely and treated as confidential. We maintain these records to ensure service continuity and operational efficiency.
Property and access information is accessed only by our cleaning team and is stored on secure systems with restricted access. We maintain service histories for 3 years to facilitate ongoing service quality.
4. Security Information and Access Codes
For key collection or secure access arrangements, we maintain temporary records of access codes and key safe combinations. This information is used solely for service delivery purposes and is encrypted in our systems.
Security information is stored separately from personal contact details and is accessible only to operational team members requiring access for scheduled cleaning appointments.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal and property information. All client data is stored on encrypted systems with access limited to authorised team members. Physical documents are securely stored and shredded when no longer needed.
Our cleaning team follows strict confidentiality agreements regarding client information and property details.
6. Service Preferences and Special Requirements
We store your cleaning preferences, product sensitivities, and specific instructions to ensure services are delivered according to your specifications. This includes keeping records of preferred cleaning methods, areas of focus, and any specific property considerations.
Service preference information is maintained as part of our quality assurance process and is accessed only by the cleaning team.
7. Legal Basis for Processing
By using our cleaning services, you consent to us processing your information as outlined in this policy. This includes processing necessary for service delivery, safety compliance, supply ordering, and business administration.
8. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as payment processors for transaction handling, and suppliers for specialised equipment requirements.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information or property details to other companies.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and service data for as long as necessary to fulfil our services and legal obligations. Cleaning service records are typically maintained for 3 years after your last service to allow for service continuity, unless you request earlier deletion.
Financial records are retained for 7 years for accounting and tax compliance purposes. Access information is updated after each service completion.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025